Refund policy

Return & Refund Policy

At Zaariva, we want you to love what you buy. If something isn’t right, we’re here to help.

Returns

• You can request a return within 7 days of delivery.
• Items must be unused, unworn, and in original packaging with tags intact.
• Products like innerwear, customized items, or clearance sale items are not eligible for return (for hygiene or final sale reasons).

Refunds

• Once we receive and inspect your return, we’ll notify you.
• If approved, your refund will be processed within 5–7 business days.
• Refunds are issued to the original payment method.
• If you paid via COD, we will ask for your bank details to process the refund.

Non-Refundable Charges

• Shipping charges (if any) are non-refundable, unless the product is defective or incorrect.

Damaged or Wrong Product

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours with photos/videos for quick resolution.

📩 Contact us: support@zaariva.com