FAQs - Order & Shipping, Returns & Refund, Sizing & Products, Payments & Offers

FAQs – ZAARIVA | Premium Men's & Women's Clothing India
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Frequently Asked
Questions

Everything you need to know about ZAARIVA — shipping, sizing, returns, payments, and more.

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Yes — ZAARIVA offers free shipping all over India on every order, with no minimum cart value required. Simply add to cart, checkout, and we'll handle the rest.
Absolutely! Cash on Delivery is available pan-India. You can pay in cash when your order arrives at your doorstep — no prepayment needed.
Standard delivery across India takes 5–8 business days after dispatch. Orders to major metro cities (Delhi, Mumbai, Bengaluru, Hyderabad, etc.) are typically delivered in 3–5 business days. You'll receive a tracking link via SMS/email once your order ships.
You can track your order anytime on our Order Tracking page. Enter your Order ID or the tracking number sent to your email/phone for real-time updates on your shipment.
Orders can be modified or cancelled within 12 hours of placement, before they are dispatched. Once dispatched, cancellations are not possible. Please contact us immediately if you need to make changes.
Currently, ZAARIVA ships within India only. We are working on expanding to international markets soon. Stay tuned on our Instagram @zaariva.co for updates.
If your order shows "delivered" but you haven't received it, or if delivery is significantly delayed beyond the estimated date, please contact our support team within 48 hours. We will investigate and resolve the issue promptly.
ZAARIVA accepts returns within 7 days of delivery. Items must be unworn, unwashed, with all original tags attached and in original packaging. Read our full Return & Refund Policy for complete details.
To request a return or exchange, contact us with your Order ID and reason within 7 days of delivery. Our team will guide you through the pickup or drop-off process. Exchanges are subject to stock availability.
Once your returned item is received and inspected, refunds are processed within 5–7 business days. The amount is credited back to your original payment method (UPI, card, net banking). COD refunds are issued as store credit or bank transfer.
Items that are washed, worn, damaged by the customer, or returned without original tags/packaging are not eligible for return. Sale or heavily discounted items may also be final sale — check the product listing for details.
We're sorry if this happened! Please contact us within 48 hours of delivery with photos of the item. We will arrange a free replacement or full refund at no extra cost to you.
Every product page includes a detailed size chart with chest, waist, and length measurements. We recommend measuring yourself and comparing with the chart. For oversized styles, you can size down for a more fitted look, or stick to your regular size for the true oversized fit.
ZAARIVA uses premium quality fabrics including 100% cotton, terry cotton, and cotton blends — chosen for comfort, durability, and breathability. Specific fabric details are mentioned on each product page.
Yes! ZAARIVA is proudly Made in India. All our clothing is designed and manufactured in India, supporting local craftsmanship while delivering premium quality.
ZAARIVA offers a wide range for both men and women. Men's collection includes oversized t-shirts, graphic tees, raglan tees, sweatpants, and shirts. Women's collection includes coord sets, kurti sets, dresses, tops, and baby tees. Browse our full premium clothing collection to explore all styles.
For best results, machine wash in cold water on a gentle cycle. Turn garments inside-out before washing. Avoid bleach and harsh detergents. Tumble dry low or air dry flat. Do not iron directly on prints. Wash care instructions are also printed on the garment label.
Popular items do get restocked, though timelines vary. You can click "Notify Me" on a sold-out product page to get an email alert when it's back in stock. Check our new arrivals regularly for fresh drops.
ZAARIVA accepts all major payment methods in India, including UPI (Google Pay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), net banking, digital wallets, and Cash on Delivery (COD).
Yes! New customers get 10% off their first order. Just use coupon code ZAARIVA10 at checkout. No minimum purchase required.
Add your items to the cart and proceed to checkout. On the checkout page, you'll find a "Discount Code" field. Enter your code and click Apply — the discount will be deducted from your total automatically.
Absolutely. ZAARIVA's website is powered by Shopify, which uses SSL encryption and PCI-DSS compliant payment gateways. Your payment and personal data are fully secure.
Yes! ZAARIVA runs seasonal sales during festive periods (Diwali, New Year, etc.) and surprise flash sales. Follow us on Instagram @zaariva.co and subscribe to our newsletter to never miss a deal.
ZAARIVA is a premium Indian fashion brand offering stylish, affordable clothing for men and women. We are a proudly Made in India brand, built with the belief that great style shouldn't come with a luxury price tag.
No, you can shop as a guest without creating an account. However, creating an account lets you track orders, save your address, and get early access to new arrivals and exclusive offers.
You can reach our support team via our Contact Us page. We typically respond within 24–48 hours on business days. You can also DM us on Instagram @zaariva.co for quick responses.
ZAARIVA is currently an online-only brand. You can shop our full range at zaariva.com. We may open offline stores in the future — follow our social media for announcements.
We love collaborating with creators who share our style vision! If you're interested in brand partnerships or influencer collabs, reach out to us through our contact page with your social media handles and a brief introduction.
Follow us on Instagram, YouTube, and Pinterest for the latest drops, styling inspo, and announcements. You can also subscribe to our email list at checkout.

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